Please follow these procedures to determine the cause of not being able to connect to your payment terminal. This is mainly caused by poor internet connection or local network issue:
- Plug the payment device with one end of the Ethernet cord and the other end of the cord directly into the ISP router (Comcast, Wowway, AT & T, etc.) Do not pass the cords through any switches or hubs.
- Power cycle the payment device by removing the power cord, wait 10 seconds, and plug back in
- Attempt a sale
- If still unsuccessful, follow these steps to ensure the terminal can access the internet
Pax Terminal Line
- Hit Func + “1” at the same time
- Enter password of “1”, if using Heartland, email us for password
- Arrow down to “communications” section
- Click “Lan Parameters”
- Arrow down to “Ping”
- It will populate with “Google” in the URL
- Hit the green button
- If successful, you will get an “OK response, if failed, device will communicate error