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May 06

58% of Americans who have used contactless are more likely to use it now than before the coronavirus

The ongoing coronavirus pandemic has changed how an increasing number of Americans expect to pay for purchases in the future. New data from American Express predicts an upsurge in contactless payments for in-store, online or app-based purchases.

In fact, 58% of consumers who have used contactless payments in the past say they are more likely to use them now than ever before, according to the 2020 American Express Digital Payments survey.

The survey concludes that consumers’ outlook on touch-free payments has been evolving over the past eight months, but now that most of the country shelters in place there is even more incentive to promote public health by tapping a contactless card or using a mobile wallet.

“This survey tells us that U.S. consumers view contactless as faster, safer and more convenient than other forms of payments, which is becoming especially important as people are avoiding contact and are considering how to resume in-store purchasing,” J.J. Kieley, VP of Payments Consulting Group at American Express, says.

Credit:  https://www.cnbc.com/select/contactless-payments-coronavirus/

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